LOCLD FAQ

Welcome to LocLd, your trusted online marketplace connecting local vendors, artisans, and farmers with customers who value quality, authenticity, and community support. Below are some frequently asked questions to help you navigate our platform.

For Vendors, Artisans, and Farmers

1. How do I become a seller on LocLd?

Signing up as a seller is simple:

• Click “My Account” on the homepage header, enter your details and choose the Vendor option.

• Fill in your business details and submit the application.

• Once approved, you can start listing products right away!

2. What types of products can I sell?

LocLd supports a variety of products, including:

• Handmade goods and crafts

• Farm-fresh produce and meats

• Packaged food items

• Clothing and accessories

• Home and lifestyle products

** NEW SERVICES LISTINGS AND AUCTION OPTIONS FOR SELLING NOW AVAILABLE **

3. Are there any upfront costs or subscription fees?

No! LocLd operates on a pay-per-sale model, meaning you only pay a small commission when you make a sale. No hidden fees!

New monthly “SUBSCRIPTIONS” are now available for lower LocLd commission rates and vendor perks.

New Business Analytics Services are now available “HERE” to help small businesses grow. Upgrade or downgrade any package at anytime.

4. How do I list my products?

• Log into your vendor dashboard.

• Click “Add New Product”, upload images, write a description, and set pricing.

• Choose shipping and pickup options.

• Publish your listing and start selling!

5. How do I receive payments?

Payments are processed securely via Stripe Connect. Once a customer completes a purchase, payments will be sent directly to your connected account after processing.

6. Can I offer local pickup or delivery?

Yes! You can choose between shipping, local pickup, or personal delivery. Simply set your preferences in your vendor dashboard.

7. How do refunds and returns work?

As a vendor, you can set your own refund and return policies. Customers can request a return based on your policy, and refunds will be handled accordingly.

8. How do I promote my store and products?

LocLd offers marketing tools like:

• Featured product placements

• Social media promotions

• Discounts and coupon options

9. Can I sell through LocLd if I already have another online store?

Yes! LocLd can complement your existing eCommerce setup, giving you access to a local-focused audience while you continue selling elsewhere.

For Customers

1. How do I create an account?

Click “My Account”, enter your details, choose “customer “ and start shopping in minutes!

2. How do I search for products?

You can browse by category, search for specific items, or filter by local vendors, farms, or artisans.

3. What payment methods are accepted?

We accept all major credit cards through our secure Stripe payment processing.

4. Can I order from multiple vendors in one transaction?

Yes! You can shop from different sellers in one checkout. Shipping costs and fulfillment will be handled individually by each vendor.

5. What are the delivery options?

Delivery options vary by vendor. You may choose between:

• Local Pickup (pick up from the vendor’s location)

• Personal Delivery (if offered by the vendor)

• Standard Shipping

6. What if I have an issue with my order?

Each vendor manages their own sales and support. You can contact the seller directly through the LocLd messaging system or refer to their return policy.

7. How do I support local businesses through LocLd?

By shopping on LocLd, you’re directly supporting small businesses, farmers, and artisans in your community. Every purchase helps keep local commerce thriving!

General Questions

1. What makes LocLd different from other online marketplaces?

LocLd is built for local businesses and focuses on Canadian vendors, farmers, and artisans. We offer a simple, transparent pricing model and keep profits in our communities.

2. Is LocLd available across Canada?

Yes! LocLd is designed for Canadian vendors and customers, with a focus on local connections.

3. How do I contact customer support?

For assistance, visit our Contact Us page or email [email protected].

Still have questions? Reach out to us! We’re here to help you get the best experience on LocLd.